Outage Texting

844-975-2728

To report an outage, text OUT

To get a status update on your outage, text STATUS

Enter and Validate Phone Number in SmartHub App

1. 1. Open SmartHub app
   2. Tap More (bottom, right corner)
   3. Tap Settings
   4. Tap Contact Methods
   5. Tap Phone
   6. Enter cell phone number
   7. Turn on Receive Text Messages
   8. Tap Continue
   9. Accept Terms and Conditions
   10. Enter 6-digit code received in text

Enter and Validate Phone Number on SmartHub Website

1. 1. Log in to the SmartHub website
   2. Click Notifications
   3. Click Manage Contacts
   4. Click Add Phone Contact
   5. Enter cell phone number
   6. Check box for Receive Text Messages
   7. Click Continue
   8. Agree to Terms & Conditions
   9. Enter 6-digit code received in text

You’re all set!  You can now report an outage via text.